Refund policy

Item not working?

If you purchased a used item and it is a Paintball marker, try the fixes in the section below, otherwise, go ahead and contact us.

If you purchased a new item and it is not working, consult the manual for troubleshooting information and contact the manufacturer. If you need help contacting the manufacturer please let us know, and we will be glad to help.

Paintball marker not working?

If, for some reason, your marker is not operating correctly, don't panic! You will be taken care of. It is normally something simple that can be easily fixed.

If your Paintball gun is leaking.

Make sure you are using the proper tank. Some guns such as Bob Longs, Mac Devs and Machine Vapors require low pressure tanks and a high pressure tank will make them leak. A low pressure tank is considered anything below 500 psi.
Wipe down your gun's bolt assembly and liberally re-grease. We test all guns before we ship them to be free from leaks. Most leaks after shipping are due to guns sitting in cold warehouses during shipping. O-rings contract when cold and this can cause leaks. This is most common in spool valve guns like Luxes, Vanquish, and Vapors. If the air is venting through the grip frame near the solenoid this is most commonly the bolt seal o-ring.
If relubing the gun did not work then an o-ring would need to be replaced. If you are comfortable doing this then be sure to make sure the O-ring you're sticking on is the same as the one you removed. The o-ring may look fine but even the smallest puncture or blemish can cause a leak under pressure.

If your Paintball gun is not turning on or firing.

The number one thing to check is your battery. a low battery accounts for 95% of gun issues that are not leaks. Use a high quality battery. High quality 9V batteries come at 9.7 volts. When a battery drops under 9 volts some issue you may see are, low velocity, first shot drop off, not cycling, eye malfunctions and the gun not turning on. You want to make sure to replace the battery with a high quality Duracell or energizer battery.
Make sure your ASA is turned on if you have a gun with a on/off ASA. This should be a knob to twist or push where the tank screws in.
If your gun has eyes remember that guns with eyes will only fire when a ball is in the breech. Please be sure to all proper safety equipment when trying to fire a gun.
Make sure that your tank has air and is not empty. You'll want to have at least 200psi over your guns operating pressure.

It still doesn't work!

If you have tried the above troubleshooting methods and still cannot get your gun working, contact us for further help.

I received the wrong item!

If you purchased an item but received something else instead, contact us immediately and we will get the issue sorted out.

Shipping & Returns

Here are some things to know before trying to return an item:

You need to contact us and get approval or we will not accept the return.

You must contact and alert us to an issue with the item with-in 7 days of receiving the item.

New items sent back for returns must be in new, sell-able condition. Items that are sent back used will not be refunded.
To be accepted, used items must be in the same condition that they were when sold. We take pictures of all used items and keep records.
We charge a 20% restocking fee. This may be waived if the used item had an unfixable issue we missed.
Refunds are issued back to the card they were charged on or PayPal.
Refunds must be initiated with-in 7 days and shipped within 15 days of receiving the item, unless it falls under the used item 30 day warranty.
If you are returning a item from within the United States, we will pay for return shipping if it had an issue which is covered by our warranty. Otherwise, shipping to you and back will be deducted from the purchase price.
If the item is coming from outside of the United States, unfortunately, we cannot cover the return shipping cost even if it has an issue that is covered by our warranty.

Returning An Item

Contact us BEFORE YOU SHIP to let us know you are sending something back.
Ship the item you wish to return back to us using standard ground shipping or a USPS flat rate box.
Include the return shipping receipt in the box. If it is not included you will not receive a refund!

Shipping address:

New Breed Paintball & Airsoft
Attn: Returns
27-15 Broadway
Fair Lawn, NJ 07410

After the the item is received and inspected a return will then be issued. Please allow 7 business days from the time we receive the item for a refund to be issued.